Customer Service Agent

Lucid Hearing; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

401(k) option

Health Savings Account (HSA)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Job summary

North 40 Outfitters Home Office in Great Falls, MT is seeking a Full-Time Customer Service Agent to join our team. You will connect with customers and provide an exceptional experience by answering calls, emails, and social inquiries, and help resolve order discrepancies with store teams.

This role requires a customer-first mindset, strong communication and problem-solving skills, plus the ability to work rotating shifts including weekends and holidays.

Qualifications

• Experience in customer service, call center, or support roles.
• Ability to handle inbound/outbound calls and emails.
• Proficient with Microsoft Office and basic CRM software.
• Excellent communication, active listening, and problem-solving skills.
• Able to work rotating shifts, including weekends and holidays.
• Detail-oriented with strong organizational skills.
• Comfortable working at a computer and viewing screens all day.

Responsibilities

• Answer customer calls, emails, and social media inquiries.
• Resolve order discrepancies and communicate with customers.
• Coordinate with stores to correct future orders.
• Handle rotating shifts, including weekends and holidays.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Active listening

Multitasking

Organizational skills

Attention to detail

Reliability

Tools

HubSpot/Salesforce

Microsoft Office

VoIP systems

Job description

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values

• Embrace Authenticity
• Encourage Transparency
• Promote Learning
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

Job Description

North 40 Outfitters Home Office in Great Falls, MT is looking to hire a Full-Time Customer Service Agent to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Customer Service Agent at North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience. You will be responsible for answering customer calls, emails, and social media inquiries. You will also assist with online order discrepancies by responding directly to the customers and working with the store teams to correct future order issues. This position works rotating shifts, including weekends and holidays. Team members also rotate weekly between opening and closing schedules.

Qualifications

• Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
• Ability to take initiative, embrace change, and learn new things
• Drive to be dependable and to perform well against the expectations of the role
• Strong customer service, communication, and problem-solving skills.
• Ability to independently resolve customer issues and deliver a positive customer experience.
• Experience handling inbound and outbound customer calls.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with CRM platforms such as HubSpot, Salesforce, or similar systems.
• Familiarity with multi-line phone systems and VoIP technology.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Customer-first mindset with a positive and empathetic approach.
• Strong active listening and relationship-building skills.
• Dependable, self-motivated, and accountable.
• Calm under pressure and solution-oriented.
• Adaptable, coachable, and team-focused.
• Previous customer service, call center, or support experience preferred.
• Quick learner with strong attendance and reliability.
• Comfortable handling confidential information.
• Demonstrates professionalism, flexibility, and a strong work ethic.
• Ability to sit for extended periods, work at a computer, and view a computer screen for up to 100% of the workday, and perform repetitive typing and keyboarding tasks.

Benefits & Compensation

• We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.