Customer Service Agent

North40 Outfitters; Great Falls (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Health Savings Account (HSA)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid holidays

Job summary

North 40 Outfitters Home Office in Great Falls, MT is hiring a Full-Time Customer Service Agent. You will connect with customers to provide an exceptional experience by answering calls, emails, and social media inquiries.

You’ll help with online order discrepancies and work with store teams to prevent future issues. This role involves rotating shifts, including weekends and holidays, with weekly opening and closing schedules.

Qualifications

• Proven customer service experience and strong communication abilities.
• Ability to resolve customer issues with a positive attitude.
• Experience handling inbound/outbound calls and emails.
• Familiarity with CRM platforms such as HubSpot or Salesforce.
• Comfort with multi-line phone systems and basic VoIP tech.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organizational skills and attention to detail.

Responsibilities

• Answer customer calls, emails, and social media inquiries to provide an exceptional experience.
• Assist with online order discrepancies by coordinating with stores to correct future issues.
• Collaborate with team members across shifts to ensure smooth operations.
• Maintain a positive, empathetic attitude toward customers and resolve issues promptly.

Skills

Customer service

Communication

Problem solving

CRM platforms

Multi-line phone systems

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

HubSpot

Salesforce

Microsoft Office

VoIP systems

Job description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest.We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values:

• Embrace Authenticity
• Encourage Transparency
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

Job Description

North 40 Outfitters Home Office in Great Falls, MTis looking to hire aFull-Time Customer Service Agentto join our team.We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Customer Service Agentat North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience. You will be responsible for answering customer calls, emails, and social media inquiries.You will also assist with online order discrepancies by responding directly to the customers and working with the store teams to correct future order issues.

This position works rotating shifts, including weekends and holidays. Team members also rotate weekly between opening and closing schedules.

Qualifications

• Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
• Ability to take initiative, embrace change, and learn new things
• Drive to be dependableand to perform well against the expectations of the role
• Strong customer service, communication, and problem-solving skills.
• Ability to independently resolve customer issues and deliver a positive customer experience.
• Experience handling inbound and outbound customer calls.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with CRM platforms such as HubSpot, Salesforce, or similar systems.
• Familiarity with multi-line phone systems and VoIP technology.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Customer-first mindset with a positive and empathetic approach.
• Strong active listening and relationship-building skills.
• Dependable, self-motivated, and accountable.
• Calm under pressure and solution-oriented.
• Adaptable, coachable, and team-focused.
• Previous customer service, call center, or support experience preferred.
• Quick learner with strong attendance and reliability.
• Demonstrates professionalism, flexibility, and a strong work ethic.
• Ability to sit for extended periods, work at a computer, and view a computer screen for up to 100% of the workday, and perform repetitive typing and keyboarding tasks.

Additional Information

BENEFITS & COMPENSATION

We offera competitive wage, a rewarding work environment, andgenerous benefits and perks such aspaid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.