Customer Experience Agent – Call Center

Consumers Credit Union; Lake Forest (IL); Hybrid; USD 48,216,000 - 71,635,200; Full time

Benefits offered by this job

Medical insurance (HDHP)

Dental insurance

Vision insurance

401(k) savings plan

Pension after 6 months

Short-term disability

Long-term disability

Life insurance

Job summary

Consumers Credit Union is hiring Contact Center Representatives to serve members by phone, providing information on accounts, loans and online banking with friendly, accurate service. The role is fast-paced with a structured training program and opportunities for rewards and advancement.

The position emphasizes a positive member experience, collaboration across CCU departments, and a clear career path. Onsite onboarding at Lake Forest with potential for remote/hybrid work later, and a 40-hour

Qualifications

• HS diploma or equivalent.
• 1+ year of work experience in customer service, retail, call center, hospitality, sales, banking/financial or related is preferred.
• High proficiency with computer systems/software applications.
• Professional verbal and written communication skills.
• Bi-lingual Spanish preferred.
• Enjoy working in a fast-paced environment where accuracy is required.
• Self-directed and independent worker.
• Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity.

Responsibilities

• Assist members over the phone regarding questions about Credit Union products and services.
• Provide prompt, positive and informative service to members.
• Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution.
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes.
• Communicate with other CCU departments to solve member inquiries and issues quickly and effectively.

Skills

Customer service

Communication skills

Computer skills

Spanish preferred

Education

HS diploma or equivalent

Job description

Consumers Credit Union is hiring Contact Center Representatives to serve members by phone, providing information on accounts, loans and online banking with friendly, accurate service. The role is fast-paced with a structured training program and opportunities for rewards and advancement.

The position emphasizes a positive member experience, collaboration across CCU departments, and a clear career path. Onsite onboarding at Lake Forest with potential for remote/hybrid work later, and a 40-hour