Customer Experience Advocate - Onsite

HelloFresh; California (MO); On-site; USD 3,200 - 5,300; Full time

Benefits offered by this job

Competitive Compensation

Wellness & Perks

Growth Opportunities

Dynamic Environment

Work-Life Balance

Job summary

HelloConnect in Puerto Princesa City, Palawan, is seeking a dedicated Customer Service Representative to act as the primary liaison for customers. You will deliver expert product knowledge, educate users on app features, and help maximize subscription value while investigating feedback to improve the overall journey.

The role emphasizes brand representation, channel agility, and achievement of KPIs within a dynamic, growing BPO environment.

Qualifications

• At least 1 year of customer service experience in a BPO setup.
• High School Graduate (old curriculum).
• Amenable to work in Puerto Princesa City, Palawan.

Responsibilities

• Being the first point of contact for our customers, delivering excellent experiences.
• Provide product knowledge and educate customers on features to maximize value.
• Investigate feedback and complaints to understand the full customer journey.
• Demonstrate confidence across multiple contact channels.
• Work toward individual KPIs and targets set by management.
• Monitor Gmail, Slack, and other channels daily to stay informed.
• Maintain high accuracy by tracking, reporting, and documenting issues.
• Suggest improvements to internal procedures and processes.
• Take initiative on internal projects.

Skills

Customer Service Experience

Education

High School Graduate

Job description

HelloConnect in Puerto Princesa City, Palawan, is seeking a dedicated Customer Service Representative to act as the primary liaison for customers. You will deliver expert product knowledge, educate users on app features, and help maximize subscription value while investigating feedback to improve the overall journey.

The role emphasizes brand representation, channel agility, and achievement of KPIs within a dynamic, growing BPO environment.