Customer Care Representative

Herald Foods Corp.; San Juan (PR); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading food service company in Puerto Rico is looking for a Customer Care Officer to ensure customer satisfaction by effectively resolving inquiries and complaints. The ideal candidate will have 1-3 years of experience in customer service and strong communication skills. Responsibilities include handling customer inquiries across multiple platforms, processing requests, and maintaining quality standards. The role operates in a hybrid setting, accommodating flexible working hours.

Qualifications

• 1-3 years of experience in customer service or a related field is required.
• Excellent verbal and written communication skills are essential.
• Flexibility to work evenings or weekends might be necessary.

Responsibilities

• Handle incoming customer inquiries and resolve issues via various channels.
• Investigate and resolve customer complaints promptly.
• Process orders and requests in compliance with company guidelines.
• Maintain a positive and professional demeanor in customer interactions.

Skills

Customer service experience

Excellent communication skills

Analytical thinking

CRM systems experience

Sales or upselling experience

Teamwork

Education

Bachelor's degree

Job description

Hybrid - San Juan 1-3 Yrs Exp Bachelor Full-time

JOB OVERVIEW

The Customer Care Officer is responsible for building positive client interactions and ensuring total customer satisfaction. By successfully answering questions, resolving issues, and providing correct information, you can greatly contribute to the company's customer service success.

RESPONSIBILITIES

• Handle incoming customer inquiries and resolve issues via phone, email, chat, or in-person.
• Investigate and resolve customer complaints promptly and effectively.
• Process orders, forms, applications, and requests in compliance with corporate guidelines.
• Communicate and collaborate with internal departments to ensure that client complaints are resolved promptly.
• Maintain a positive and professional demeanor in all customer interactions.
• Develop and maintain a thorough understanding of products or services offered by the company.
• Adhere to quality standards and KPIs (Key Performance Indicators) set by the company.
• Identify opportunities for process improvement within the customer service department.
• Maintain confidentiality of customer information and data.

REQUIREMENTS AND SKILLS

• Prior experience with customer service, retail, or a related field.
• Sales or upselling experience.
• Knowledge of industry-specific regulations or standards.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills to assess and resolve customer issues.
• Experience with CRM systems, customer databases, and other customer service-related software tools.
• Ability to work effectively in a team.
• Flexibility to handle various tasks and adapt to changing priorities and customer needs.
• May require working evenings, weekends, or holidays depending on the company's operational hours.

WORKING LOCATION / ADDITIONAL INFORMATION

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• collects illicit benefits,
• or other illegal situations.

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