Customer Experience Advocate — Hybrid, Growth & Impact

Clickstop; Urbana (IA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance (0$ premium)

Dental Insurance

Vision Insurance

Paid Holidays

Wellness programs

Volunteer time

Birthday PTO

Life Insurance

Disability Insurance

401K Match

ESOP

Job summary

Clickstop is seeking a Customer Experience Specialist to deliver responsive, solution-oriented support across phone, email, website, and marketplace channels. You will manage orders, provide post-order assistance, and resolve issues with accuracy and urgency.

You will collaborate with internal teams, identify root causes, and drive improvements to protect the Brand Promise and enhance customer outcomes.

Qualifications

• Strong communication and relationship-building skills with customers and internal teams.
• Ability to gather information, identify root causes, and resolve issues quickly.
• Take ownership of customer problems and follow through until resolution.
• Able to adapt to changing priorities and learn new systems and processes.

Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels.
• Process and manage customer orders, post-order support, and issue resolution with accuracy.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues with clear communication.
• Monitor systems to identify opportunities to improve processes and customer outcomes.

Skills

Customer experience

Communication

Diagnostic thinking

Ownership

Adaptability

Job description

Clickstop is seeking a Customer Experience Specialist to deliver responsive, solution-oriented support across phone, email, website, and marketplace channels. You will manage orders, provide post-order assistance, and resolve issues with accuracy and urgency.

You will collaborate with internal teams, identify root causes, and drive improvements to protect the Brand Promise and enhance customer outcomes.