Customer Experience Advocate

IdeaTek; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life, and 401

Free counseling for employees & family

Free internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Culture that values results and impact

Job summary

IdeaTek invites you to join as a Customer Experience Champion in Kansas. You will be the first voice and face for our customers, handling inbound calls, emails, and live chats related to billing and general support, and collaborating with internal teams to resolve concerns and enhance the customer journey.

We value a compassionate communicator who can build relationships, monitor trends, and propose process improvements, with opportunities for growth within a community-focused telecom, serving

Qualifications

• 1+ year of experience in customer service, call center or related high volume environment.
• Adept problem-solving skills used to identify and resolve customer issues with insightful solutions.
• A passion for engaging with others and a joy for developing meaningful relationships.
• Strong communication skills, with the ability to speak and write clearly and effectively.

Responsibilities

• Serve as the primary point of contact for existing customers via phone, email, and live chat.
• Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience.
• Manage customer correspondence and follow-up to ensure timely resolution and clear communication.
• Collaborate with internal teams to resolve customer concerns and deliver solutions that exceed expectations.
• Build lasting relationships by monitoring inquiry trends and offering recommendations for process improvements.
• Exhibit strong interpersonal skills, including empathy, patience, and professionalism in every interaction.

Skills

Customer service

Communication

Problem solving

Bilingual (English/Spanish)

Job description

IdeaTek invites you to join as a Customer Experience Champion in Kansas. You will be the first voice and face for our customers, handling inbound calls, emails, and live chats related to billing and general support, and collaborating with internal teams to resolve concerns and enhance the customer journey.

We value a compassionate communicator who can build relationships, monitor trends, and propose process improvements, with opportunities for growth within a community-focused telecom, serving