Customer Experience Advocate

Interstate Batteries; Urbandale (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

Interstate Batteries is seeking a Customer Service Representative to handle inquiries from store managers, distributors, customers, or store owners with integrity and a servant’s heart. You will own inquiries to deliver complete resolutions or coordinate resources for the best possible customer experience.

Under supervision, you will triage, research, and document interactions in the CRM, support sales and orders, and adhere to service levels while providing feedback to leadership on trends and

Qualifications

• High school diploma or GED is required.
• 1 - 2 years customer service experience preferred.
• Must be fluent in English with excellent verbal and written communication skills; fluent in Spanish is a plus.
• Able to communicate effectively with all levels of internal and external customers.
• Must possess superb telephone etiquette and have solid vocabulary and math skills.
• Motivated self-starter with pleasant personality and professional demeanor.
• Able to use reason and critical thinking to identify, research, and resolve various issues.
• Must be organized with strong time management skills.
• Proficient with general office machines and Microsoft Office components.

Responsibilities

• Triages incoming inquiries to efficiently discern, resolve and/or reassign to the appropriate resources for resolution.
• Leverages appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
• Maintains customer accounts and the details of each customer interaction within the CRM tool.
• Ensures Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties and other business-related needs.
• Adheres to all established service level expectations and performance standards.
• Provides critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.
• Other related duties as assigned.

Skills

Verbal & written communication

English fluency

Typing 35 wpm

Microsoft Office

Time management

Multitasking

Education

High school diploma or GED

Tools

CRM software

Microsoft Office (Outlook, Word, Excel)

Job description

Interstate Batteries is seeking a Customer Service Representative to handle inquiries from store managers, distributors, customers, or store owners with integrity and a servant’s heart. You will own inquiries to deliver complete resolutions or coordinate resources for the best possible customer experience.

Under supervision, you will triage, research, and document interactions in the CRM, support sales and orders, and adhere to service levels while providing feedback to leadership on trends and