Customer Experience Advocate

State Farm; Roswell (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

State Farm in Roswell, GA is seeking a customer service professional who excels at talking to people and proactively solving issues. You will convert customers into passionate evangelists by providing timely, accurate information and support across phone, email, and chat channels.

The role emphasizes clear communication, organization, and teamwork to meet customer needs and uphold service standards.

Qualifications

• At least 1 - 3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Communication skills

Phone etiquette

Interpersonal skills

Multitasking

Organizational skills

Written communication

Job description

State Farm in Roswell, GA is seeking a customer service professional who excels at talking to people and proactively solving issues. You will convert customers into passionate evangelists by providing timely, accurate information and support across phone, email, and chat channels.

The role emphasizes clear communication, organization, and teamwork to meet customer needs and uphold service standards.