Customer Retention Specialist - State Farm Agent Team Member

Agentnikki; Roswell (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Training & development

Flexible hours

Job summary

Agentnikki in Roswell, GA is seeking a Customer Retention Specialist for full-time support. You will assist customers with inquiries both over the phone and in person, ensuring they have the right options through detailed conversations.

The ideal candidate will be detail-oriented, proactive, and possess strong communication skills in both English and Spanish. Benefits include health insurance, 401(k), flexible hours, and growth opportunities within the agency.

Qualifications

• Currently licensed or willing to obtain proper licenses within 30 days.
• Ability to provide phone and in-person support to customers.

Responsibilities

• Support customers with questions, updates, and follow-ups.
• Guide customers through needs-based conversations.
• Schedule and document next steps accurately.
• Work collaboratively to resolve issues and deliver exceptional service.

Skills

Strong verbal and written communication in English and Spanish

Detail-oriented

Proactive

Comfortable with computer systems

Confident phone communicator

Job description

Overview

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Roswell - GA

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off
• Training & development

What You’ll Do

• Support customers with questions, updates, and follow-ups (phone and in-person support when needed)
• Help customers through a needs-based conversation so they understand the right options
• Keep things moving behind the scenes—scheduling, next steps, and accurate documentation
• Team up with others to solve issues fast and deliver great service

What We’re Looking For

• Confident with phone and comfortable communicating in person
• Detail-oriented, proactive, and great at listening
• Currently licensed or willing to obtain proper licenses within 30 days
• Comfortable learning and using computer systems
• Bilingual required English + Spanish (strong verbal + written communication)

What You’ll Love

• Compensation $30,000–$50,000
• 401(k), health benefits, paid time off, flexible hours
• A team that celebrates wins and quarterly team outings to build culture
• Room to grow within the agency as you level up

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.