Customer Experience Advocate

Safelite; Greenville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive weekly base pay

Benefits package valued over $10k

Tuition reimbursement up to $5,250 annually

Paid training

Paid time off programs

Job summary

A leading auto glass company in South Carolina is seeking a Customer Advocate to manage customer interactions and administrative activities. This role requires a high school diploma and 1-3 years of relevant experience. The ideal candidate will provide world-class customer service in a fast-paced environment and be able to creatively resolve issues. Competitive pay and comprehensive benefits package offered.

Qualifications

• 1-3 years of experience in telephone operations or business administration required.
• Ability to provide world-class customer service in a changing, fast-paced environment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails, and faxes for service issues.
• Confirm and complete work order information, including insurance verification.
• Process invoices and manage work orders.
• Review orders from the national contact center.

Skills

Customer service

Administrative skills

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

A leading auto glass company in South Carolina is seeking a Customer Advocate to manage customer interactions and administrative activities. This role requires a high school diploma and 1-3 years of relevant experience. The ideal candidate will provide world-class customer service in a fast-paced environment and be able to creatively resolve issues. Competitive pay and comprehensive benefits package offered.