Customer Experience Advocate

Safelite; Aurora (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate in Aurora, Colorado, to ensure first impressions with customers through effective communication and administrative support. The role involves managing service communications, resolving customer issues, and maintaining work order accuracy.

Candidates should possess a High School Diploma and relevant experience. Safelite offers competitive weekly pay, a comprehensive benefits package, and opportunities for professional growth.

Qualifications

• 1–3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service.
• Professional appearance and ability to wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve concerns efficiently.
• Manage incoming calls, emails, and service issues.
• Confirm and complete work order information.

Skills

Customer service

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate in Aurora, Colorado, to ensure first impressions with customers through effective communication and administrative support. The role involves managing service communications, resolving customer issues, and maintaining work order accuracy.

Candidates should possess a High School Diploma and relevant experience. Safelite offers competitive weekly pay, a comprehensive benefits package, and opportunities for professional growth.