Customer Experience Advisor (Part-Time)

West Brom Building Society; Branch (LA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Holiday allowance (25 days)

Bank holidays

Pension scheme

Life assurance

Private medical insurance

Perkbox access

Flexible working options

Job summary

The West Brom Building Society is seeking a branch-based Customer Support Associate at the Walsall Branch. This 25-hour-per-week role involves delivering excellent customer service, handling queries, and supporting customers with savings or first-time home purchases.

You will collaborate with teammates, stay updated on products, and help maintain safe branch operations. The role emphasizes empathy, clear communication, and a proactive mindset to assist customers in a friendly, local atmosphere,

Qualifications

• Previous experience delivering great customer service.
• Calm, clear and confident communicator who makes others feel heard.
• Curious mindset, ready to learn and grow, open to challenges and developing new skills.
• Tech-savvy: able to use a computer and navigate systems after training.
• Flexibility to support team during busy times.

Responsibilities

• Provide a service so good that customers tell their friends and family about us.
• Be there when customers need us in a way that suits them.
• Handle queries with confidence about our products, services, or anything customers need.
• Support customers with first home purchases or building savings with a positive attitude.
• Stay up to date on products and services to share knowledge with customers.
• Keep branch operations safe and secure during opening and closing.

Skills

Customer service experience

Team collaboration

Communication skills

Tech-savviness

Empathy

Flexibility

Curiosity mindset

Job description

The West Brom Building Society is seeking a branch-based Customer Support Associate at the Walsall Branch. This 25-hour-per-week role involves delivering excellent customer service, handling queries, and supporting customers with savings or first-time home purchases.

You will collaborate with teammates, stay updated on products, and help maintain safe branch operations. The role emphasizes empathy, clear communication, and a proactive mindset to assist customers in a friendly, local atmosphere,