36-Hour Customer Experience Advisor (In-Branch & Phone)

Skipton Building Society; Maryland; On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Holiday leave 25 days + bank holidays

Pension contributions

Private medical insurance

Volunteer days

Job summary

Skipton Building Society in Worcester is seeking a Customer Service Consultant to join our team on a permanent, full-time basis.

You will greet customers, explore their needs, and guide them through our savings products with a friendly, professional approach.

We value exceptional service, supportive colleagues, and opportunities for development as you help customers achieve their financial goals.

Qualifications

• Experience interacting with customers; banking/building society background preferred.
• Ability to work well with others and manage time during busy periods.

Responsibilities

• Be the First Point of Contact: warmly welcome customers in-branch and over the phone.
• Engage and Understand: uncover and understand customers’ needs, providing tailored solutions.
• Listen and Tailor Solutions: offer personalized advice to meet customer goals.
• Proactive Outreach: reach out to customers by phone to discuss how we can help.
• Maintain Accurate Records: keep customer records up to date and identify vulnerable customers.

Skills

Customer service

Communication

Teamwork

Time management

Job description

Skipton Building Society in Worcester is seeking a Customer Service Consultant to join our team on a permanent, full-time basis.

You will greet customers, explore their needs, and guide them through our savings products with a friendly, professional approach.

We value exceptional service, supportive colleagues, and opportunities for development as you help customers achieve their financial goals.