Customer Experience Manager / Project Manager (Windows & Doors)

NG Windows; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA option available

401(k) with company match

Paid Time Off (40 hours first year)

4 Sick Days

9 Paid Holidays

Job summary

NG Windows is seeking a Customer Experience Manager in Atlanta to lead the customer journey from installation through project completion. You will coordinate between customers, subcontractors, and internal teams to ensure timelines, quality, and satisfaction.

With 1–3 years in window/door installation or construction management, you will apply strong communication and organizational skills, leverage Salesforce and Google Workspace, and help grow a fast-moving, integrity-driven team.

Qualifications

• 1–3 years of experience in window and door installation, service, construction management, or related field.
• Strong customer service and relationship-building skills.
• Excellent communication skills.
• Experience with Salesforce, Microsoft Office, and Google Workspace preferred.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers during installation and project completion.
• Coordinate communication between customers, subcontractors, and internal teams.
• Conduct final project walkthroughs and ensure customer satisfaction.
• Monitor project quality and ensure installations meet company standards.
• Document project progress, issues, and resolutions within Salesforce.
• Create and manage work orders and change orders as needed.
• Assist with payment collection and project closeout activities.
• Support warehouse and operational activities when needed.
• Maintain company vehicle and uphold company standards of professionalism.
• Participate in an on-call rotation for customer service and emergency project support.

Skills

Customer service

Relationship-building

Project coordination

Multitasking

Reliability

Experience in window/door installation

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Since 2005, NG Windows has built a strong reputation by creating an inspiring and welcoming culture centered on four core values:

• Integrity
• Continuous Improvement
• Excellence
• Being More Than a Window Company

These values are reflected in the way the team works together every day and have helped create exceptional employee loyalty and low turnover. Simply put, people enjoy working here.

About the Opportunity

As NG Windows continues to grow, we are seeking a Customer Experience Manager who is passionate about delivering exceptional customer experiences and ensuring every project is completed to the highest standards.

This role serves as the primary liaison between our customers, installation teams, and internal operations staff. You'll oversee projects through completion, proactively communicate with customers, resolve issues quickly, and help ensure every homeowner receives the level of service that has made NG Windows a trusted name in the industry.

What's In It For You

Compensation

• Competitive compensation - $60k-$70k (starting salary based on experience)
• Performance-based bonus opportunities

Benefits

• Health, Dental, and Vision Insurance (eligible after 30 days)
• Health Savings Account (HSA) option available (after 30 days)
• 401(k) with up to 4% company match (eligible after 30 days)
• Paid Time Off (40 hours during the first year, accrued thereafter)
• 4 Sick Days annually
• 9 Paid Holidays

Growth & Culture

• Opportunity to grow within a rapidly expanding company
• Strong team environment built on trust and accountability
• Leadership team committed to employee success
• A company culture rooted in integrity, excellence, and continuous improvement

What You'll Do

• Serve as the primary point of contact for customers during installation and project completion
• Coordinate communication between customers, subcontractors, and internal teams
• Conduct final project walkthroughs and ensure customer satisfaction
• Monitor project quality and ensure installations meet company standards
• Document project progress, issues, and resolutions within Salesforce
• Create and manage work orders and change orders as needed
• Assist with payment collection and project closeout activities
• Support warehouse and operational activities when needed
• Maintain company vehicle and uphold company standards of professionalism
• Participate in an on-call rotation for customer service and emergency project support

What You Bring

• 1-3 years of experience in window and door installation, service, construction management, or related field
• Strong customer service and relationship-building skills
• Excellent communication skills
• Experience with Salesforce, Microsoft Office, and Google Workspace preferred
• Strong organizational and problem-solving abilities
• Ability to manage multiple projects in a fast-paced environment
• Dependable work ethic and commitment to excellence

Thank you for considering the Customer Experience Manager position at NG Windows, an equal opportunity employer.