Customer Experience Admin

Window Nation; Maryland; On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Performance-based bonus opportunities

Full benefits package

Paid time off

Growth opportunities

Supportive team culture

Job summary

A leading home improvement company in Maryland is seeking a Customer Experience Admin to serve as the first point of contact for customers. You will manage customer communications and ensure swift resolution of queries. Ideal candidates will have a high school diploma and at least a year of customer service experience. This role offers competitive pay, a full benefits package, and opportunities for growth within the company.

Qualifications

• 1+ year of customer service experience in call centers or help desks.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in a deadline-driven environment.

Responsibilities

• Handle post-installation customer communications.
• Ensure all customer communication is addressed swiftly.
• Document customer interactions accurately.
• Operate with empathy and courtesy towards customers.

Skills

Customer service

Communication

Empathy

Attention to detail

Education

High school Diploma, GED, or equivalent

Tools

CRM system

Microsoft Suite products

Job description

Customer Experience Admin – Window Nation

Base pay range

$18.00/hr - $18.00/hr

Job Overview

The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. You will connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team, you will help deliver smooth, timely, and positive experiences at every touchpoint. This role requires someone who is empathetic, detail-oriented, and genuinely passionate about providing exceptional service and communication.

Location: Fulton, MD (office). Candidates from surrounding areas such as Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and other nearby locations are encouraged to apply.

Core Role Responsibilities

• Handle post‑installation customer communications, triaging inbound phone calls, chat, and emails to drive a one‑call resolution environment.
• Review and action email correspondence to ensure all communication from customers is addressed swiftly, supporting both the customer and the company.
• Liaise between Window Nation's post‑installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure all details are properly documented and customer needs are resolved.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide an outstanding customer experience.

Basic Qualifications

• High school Diploma, GED, or equivalent required.
• 1+ year of customer service experience, including call centers, customer care, or help desks.

Preferred Qualifications

• Experience working with a CRM system or other customer tracking software.
• Experience working with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in a deadline‑driven environment.
• Customer‑centric mindset.
• Strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, deescalating when needed.

What We Offer

• Competitive pay* and performance‑based bonus opportunities.
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• A supportive team culture where your contributions matter and craftsmanship is celebrated.

EEO & Diversity Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

*Window Nation provides competitive compensation and benefits. The compensation range offered for this position will be based on relevant skills, experience, qualifications, and location, and will be disclosed during the interview process.