Installation Manager

Window Nation; Town of Florida, Northern (NY, KY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Full benefits (medical, dental, vision

401(k) retirement options

Paid time off

Growth opportunities

Job summary

Window Nation is hiring an Installation Manager to lead the installation of replacement windows, siding and doors in the assigned market. You will oversee crews, ensure customer satisfaction, manage costs, and coordinate with scheduling and warehouse operations.

Role requires strong leadership, construction knowledge, and experience with windows and installation processes. Competitive pay, full benefits, and growth opportunities are offered.

Qualifications

• HS Diploma or GED required.
• 4+ years of leadership experience.
• 4+ years general construction knowledge.
• 3+ years of customer issue resolution experience.
• 1+ years of window measuring and installation experience.
• Experience supervising installation crews.
• Valid driver's license with clean record, background and drug test.

Responsibilities

• Recruits, selects, trains, and manages direct reports.
• Performs services and measurements as necessary.
• Select, monitor and validate installation crew; document and maintain skill matrix.
• Maintain warehouse inventory and conduct audits.
• Serve as customer service liaison for install-related issues.
• Coordinate with scheduling to assign crews appropriately.
• Oversee job sites to ensure quality installs and attend remeasurements.
• Inspect and audit crew performance for quality standards.
• Deliver materials to job sites as required.
• Approve additional costs on job sites.
• Manage run rates and quality scores.
• Oversee install jobs through completion.
• Review sold projects to identify and receive indirect materials.

Skills

Leadership experience

Construction knowledge

Customer issue resolution

Window installation experience

Driver's license

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Installation Manager reports to the Operations Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed and the customer's satisfaction meets or exceeds company standards.

Core Role Responsibilities

• Recruits, selects, trains, and manages direct reports
• Performs Services & Measures as necessary
• Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
• Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
• Serves as customer service liaison when install related problems arise
• Works with scheduling coordinators to ensure appropriate crew assignments
• Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
• Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
• Delivers materials to job sites when required
• Approves additional costs on job sites
• Manages run rates & guild quality scores
• Manage install jobs through completion
• Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

Basic Qualifications

• HS Diploma or GED
• 4+ years of relevant leadership experience
• 4+ years experience of general construction knowledge
• 3+ years of customer issue resolution experience
• 1+ years of experience with windows to include measuring and service, installation in lieu of service
• Experience working with installation crews
• Valid drivers license- Cleandriving record, Clean Criminal Background Check, and Clean drug test

Preferred Qualifications

• College degree or other secondary education preferred
• Experience with warehouse management
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environment

$75,000 - $75,000 a year

What We Offer

• Competitive pay and bonus opportunities
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.