Customer Experience

Webigo AI, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Home office budget $1,500

Paid parental leave

Family support benefits

Job summary

Webigo AI, Inc. is seeking a Senior Customer Success & Solutions Manager to partner with agency owners, enterprise clients, and partners. You will ensure rapid adoption, successful migrations, and measurable business growth while working remotely across the globe.

Responsibilities include guiding onboarding, migrations, and AI training, plus strategic reviews to spot automation opportunities. You will champion customer needs, share feedback with engineering, and drive retention and expansion in

Qualifications

• 3+ years in customer success, account management, or technical onboarding in SaaS
• Familiarity with CRM systems, marketing automations, and sales funnels
• High empathy and exceptional problem-solving skills under tight deadlines
• English fluency; German, Spanish, or French are assets
• Experience with remote/global client management is a plus

Responsibilities

• Guide newly onboarded agencies through workspace setup, funnel migrations, and AI assistant training
• Conduct consultative strategic reviews to identify automation opportunities and workflow improvements
• Advocate for customers, relaying product feedback to engineering leadership
• Maintain high retention and drive expansion across enterprise accounts

Skills

Customer Success

Account Management

SaaS

CRM Systems

Problem Solving

Communication

Tools

CRM Systems

Marketing Automation

Sales Funnels

Job description

Senior Customer Success & Solutions Manager

Remote (Global) Full-Time 3+ years $90,000 - $120,000 + Retention Bonus

Role Overview

Partner with agency owners, enterprise clients, and partners to ensure rapid adoption, successful migrations, and measurable business growth on Webigo AI.

Key Responsibilities

Guide newly onboarded agencies through workspace setup, funnel migrations, and AI assistant training

Conduct consultative strategic reviews to identify automation opportunities and workflow improvements

Act as the primary customer advocate, funneling product feedback directly to engineering leadership

Maintain stellar retention rates and drive account expansion across our enterprise tier

Candidate Qualifications

3+ years in customer success, account management, or technical onboarding in SaaS

Familiarity with CRM systems, marketing automations, and sales funnels

High empathy and exceptional problem-solving skills under tight deadlines

Fluency in English; additional languages (German, Spanish, or French) is an asset

Generous base salary plus retention and expansion bonuses

Home office setup budget of $1,500

Paid parental leave and family support benefits