Customer Excellence Manager - Education & Surgeon Engagement

Stryker Group; Denver (CO); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker Group is seeking a Customer Excellence Manager in the Western United States to strengthen relationships with teaching institutions and surgeons across a dynamic territory. You will partner with Medical Education, Sales, and academic centers to craft engagement strategies that support surgeon development and enhance training experiences.

The role requires strong presentation and interpersonal skills with 6+ years of experience, and a focus on orthopaedic education programs.

Qualifications

• Required: Bachelor’s degree
• Required: 6+ years of work experience
• Preferred: MBA
• Preferred: 3+ years medical device or Medical Education experience
• Orthopaedic experience preferred
• Excellent presentation and interpersonal communications skills

Responsibilities

• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer-facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy

Skills

Bachelor's degree

6+ years experience

MBA preferred

Medical Education experience

Orthopaedic experience

Presentation skills

Education

Bachelor's degree

Job description

Stryker Group is seeking a Customer Excellence Manager in the Western United States to strengthen relationships with teaching institutions and surgeons across a dynamic territory. You will partner with Medical Education, Sales, and academic centers to craft engagement strategies that support surgeon development and enhance training experiences.

The role requires strong presentation and interpersonal skills with 6+ years of experience, and a focus on orthopaedic education programs.