Orthopaedic Medical Education Lead

Stryker; Dallas (TX); Remote; USD 133,000 - 222,000; Full time

Job summary

Stryker seeks a Customer Excellence Manager to build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across the western territory. You will partner between Medical Education, Sales, and academic centers, developing engagement strategies that support surgeon development and educational experiences.

You will lead program coordination, content delivery, and metrics analysis, organizing in-class or virtual courses while aligning with

Qualifications

• Bachelor's degree required.
• 6+ years of work experience required.
• MBA preferred.
• 3+ years medical device or Medical Education experience preferred.
• Orthopaedic experience preferred.
• Excellent presentation and interpersonal communications skills.

Responsibilities

• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer-facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy

Skills

Relationship management

Presentation skills

Customer engagement

Healthcare education

Education

Bachelor's degree

MBA preferred

Job description

Stryker seeks a Customer Excellence Manager to build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across the western territory. You will partner between Medical Education, Sales, and academic centers, developing engagement strategies that support surgeon development and educational experiences.

You will lead program coordination, content delivery, and metrics analysis, organizing in-class or virtual courses while aligning with