Customer Experience & Medical Education Coordinator

Stryker Corporation; Portage (MI); Hybrid; Confidential; Full time

Job summary

Stryker Corporation in the United States (MI, Portage area) seeks a Customer Experience Associate to coordinate educational programs, support consultant engagement, and help manage industry events and activities. This role partners with Marketing, Sales, Compliance, Legal and R&D to ensure a seamless customer experience and robust program execution.

The position emphasizes building cross-functional relationships, leveraging HCP insights, and tracking program KPIs to identify opportunities for

Qualifications

• Bachelor’s degree required.
• Medical device or healthcare industry experience preferred.
• Proficiency in Microsoft Office (Excel, Word & PowerPoint) preferred.

Responsibilities

• Coordinate educational programs, manage consultant relationships and contracting activities.
• Support industry events such as trade shows, workshops, cadaver labs and symposiums.
• Collaborate with cross-functional partners including marketing, sales, compliance, legal and R&D to deliver a seamless customer experience.
• Define, track and evaluate key performance metrics to measure program success and identify opportunities for improvement.

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Stryker Corporation in the United States (MI, Portage area) seeks a Customer Experience Associate to coordinate educational programs, support consultant engagement, and help manage industry events and activities. This role partners with Marketing, Sales, Compliance, Legal and R&D to ensure a seamless customer experience and robust program execution.

The position emphasizes building cross-functional relationships, leveraging HCP insights, and tracking program KPIs to identify opportunities for