Customer Excellence Associate Manager - Remote

Stryker Corporation; Greenwood Village (CO); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker Corporation seeks a Customer Excellence Manager to build relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across the western territory. You will work with Medical Education, Sales and academic centers to develop and execute customer engagement strategies that support surgeon development and enhance educational experiences.

The role requires a Bachelor’s degree and 6+ years of work experience; MBA and orthopaedic experience are preferred.

Qualifications

• Required: Bachelor’s degree; 6+ years of work experience.
• Preferred: MBA; 3+ years medical device or Medical Education experience; Orthopaedic experience; Excellent presentation and interpersonal communications skills.

Responsibilities

• Manage internal and external resources that support an overarching strategic direction.
• Product and procedural expertise related to HCP education programs.
• Understand and knowledge of key competitive landscape.
• Collaborate with key opinion leaders to design educational materials.
• Responsible for developing and managing customer-facing strategy, content and education programs.
• Drive team collaboration with broader Medical Education/product marketing/sales training.
• Lead Medical Education program coordination, logistics and content delivery.
• Organize and deliver in-class or virtual courses.
• Identify and analyze Medical Education program metrics to identify effectiveness.
• Contribute input into the strategic direction for Medical Education.
• Identify potential areas of opportunity for new investments.
• Develop KOL network, VOC and survey to gather customer feedback.

Skills

Bachelor's degree

6+ years experience

MBA preferred

3+ years medical device or Medical Ed

Orthopaedic experience

Excellent presentation and interperson

Education

Bachelor's degree

MBA

Job description

Work Flexibility: Remote Help shape the future of education and surgeon engagement. As a Customer Excellence Manager, you will build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education, Sales, and academic centers, you will develop and execute customer engagement strategies that support surgeon development, enhance educational experiences, and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape, thrives in front of customers, and is passionate about influencing the next generation of surgical leaders The preferred candidate will be located in the Western region.

What you will do:

• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer-facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy

What you will need:

• Required:
  • Bachelor’s degree required
  • 6+ years of work experience required
• Preferred:
  • MBA preferred
  • 3+ years medical device or Medical Education experience preferred
  • Orthopaedic experience preferred
  • Excellent presentation and interpersonal communications skills

United States of America Pay Ranges:

USN: $102,600 - $171,000 USD Annual

US5: $107,700 - $179,600 USD Annual

US10: $112,900 - $188,100 USD Annual

US15: $118,000 - $196,600 USD Annual

US20: $123,100 - $205,200 USD Annual

US30: $133,400 - $222,300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.