Customer Excellence Lead - Ops & Service Growth

Solvchem; Pearland (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Vision, Dental

401K

PTO

Job summary

SolvChem, Inc. seeks a Customer Excellence Manager to lead customer service operations across multiple divisions, providing strategic direction, coaching, and process improvements. You will partner with Sales, Logistics, and Planning to ensure top-tier service and customer satisfaction in a fast-paced environment. Candidates should have a strong leadership background and a track record of driving operational excellence.

Qualifications

• Exceptional oral and written communication skills.
• Strong leadership and people development experience.
• Proven ability to manage cross-functional teams across Sales, Logistics, Inventory and Planning.
• Experience driving process improvements and operational efficiency.

Responsibilities

• Lead day-to-day operations of the Customer Service Department and set department goals.
• Develop and mentor the Customer Excellence team across divisions.
• Drive customer satisfaction and service performance through process improvements.
• Partner with Sales, Logistics, Inventory, Planning, and Operations to ensure outstanding service execution.
• Monitor KPIs and identify opportunities for improvement.
• Support revenue growth while maintaining high service standards and customer focus.
• Ensure compliance with policies, safety standards, and regulatory requirements.

Skills

Communication skills

Leadership

Cross-functional collaboration

Data-driven decision making

Operational excellence

Education

Bachelor's degree in Business Administration, Supply Chain, or related field

Tools

Chempax

SAP

Job description

SolvChem, Inc. seeks a Customer Excellence Manager to lead customer service operations across multiple divisions, providing strategic direction, coaching, and process improvements. You will partner with Sales, Logistics, and Planning to ensure top-tier service and customer satisfaction in a fast-paced environment. Candidates should have a strong leadership background and a track record of driving operational excellence.