Customer Excellence Manager

Solvchem; Pearland (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Vision, Dental

401K

PTO

Job summary

SolvChem, Inc. seeks a Customer Excellence Manager to lead customer service operations across multiple divisions, providing strategic direction, coaching, and process improvements. You will partner with Sales, Logistics, and Planning to ensure top-tier service and customer satisfaction in a fast-paced environment. Candidates should have a strong leadership background and a track record of driving operational excellence.

Qualifications

• Exceptional oral and written communication skills.
• Strong leadership and people development experience.
• Proven ability to manage cross-functional teams across Sales, Logistics, Inventory and Planning.
• Experience driving process improvements and operational efficiency.

Responsibilities

• Lead day-to-day operations of the Customer Service Department and set department goals.
• Develop and mentor the Customer Excellence team across divisions.
• Drive customer satisfaction and service performance through process improvements.
• Partner with Sales, Logistics, Inventory, Planning, and Operations to ensure outstanding service execution.
• Monitor KPIs and identify opportunities for improvement.
• Support revenue growth while maintaining high service standards and customer focus.
• Ensure compliance with policies, safety standards, and regulatory requirements.

Skills

Communication skills

Leadership

Cross-functional collaboration

Data-driven decision making

Operational excellence

Education

Bachelor's degree in Business Administration, Supply Chain, or related field

Tools

Chempax

SAP

Job description

We are seeking a motivated Customer Excellence Manager with experience leading customer service or operations teams in a fast-paced environment. The ideal candidate is a strong communicator and people leader who can improve processes, support cross-functional teams, and drive a customer-focused culture. If you're passionate about operational excellence, team development, and continuous improvement, we'd love to hear from you.

The Company:

SolvChem, Inc. is a chemical blending, packaging, and distribution company founded in 1971. The company operates through four divisions: Distribution, Consumer Products, Contract Packaging, and International. Our customer-focused culture and dedication to operational excellence have supported decades of growth across domestic and international markets. Learn more here.

Position Summary:

The Customer Excellence Manager is responsible for overseeing customer service operations across the SCI, CPK, SCCP, and SC divisions. This position provides leadership and direction to the department, ensuring effective service execution, customer focus, operational efficiency, and continuous improvement.

Key Responsibilities:

• Lead the day-to-day operations of the Customer Service Department by establishing and implementing department goals, managing projects, and overseeing department activities.
• Lead and develop the Customer Excellence team across multiple divisions.
• Drive customer satisfaction, service performance, and operational efficiency.
• Partner cross-functionally with Sales, Logistics, Inventory, Planning, Operations, and other departments to ensure exceptional service execution.
• Monitor key performance metrics and identify opportunities for process improvement.
• Support revenue growth initiatives while maintaining high service standards and customer focus.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, or related field required.
• 5+ years of experience in logistics, supply chain, customer service, customer operations, sales support, or related role.
• 1-2 years of experience in a leadership or progressive management position required.
• Previous experience within chemical distribution, chemical manufacturing, or chemical packaging sector preferred.
• Bilingual in English and Spanish is preferred.
• Intermediate to advanced proficiency with Microsoft Office programs preferred.
• Experience with Chempax, SAP or other ERP systems used within the chemical or distribution industry preferred.
• Working knowledge of DOT regulations related to hazardous materials (Hazmat) shipping and handling preferred.

Desired Skills and Competencies:

• Exceptional oral and written communication skills
• Strong aptitude for reviewing operational data, managing budgets, tracking performance metrics, and maintaining high accuracy under pressure.
• Proven ability to build effective working relationships across all organizational levels and manage cross-functional teams.
• Flexible, decisive, and comfortable managing multiple shifting deadlines in a high-volume, fast-paced industrial environment.

Why Should You Apply?

• Competitive Salary
• Medical, Vision, Dental
• 401K
• PTO

SolvChem, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetics, or status as a protected veteran or any other protected status established by federal, state, or local laws.