Customer Excellence Specialist

Gellert Global Group; Elizabeth (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) matching

Bonus program

Education assistance

Paid time off

Parental leave

Flexible work schedules

Team building events

Job summary

Gellert Global Group in Elizabeth, NJ, is seeking a detail-oriented Customer Excellence Specialist to support sales operations, manage customer contracts, and ensure a superior customer experience. The role collaborates across departments and reports to the Customer Excellence Lead.

Key responsibilities include establishing contracts, serving as the primary contact for communications, managing weekly reports, and assisting planning with forecasts.

Qualifications

• 3–5 years of experience in customer or sales support.
• Proficient in Excel.
• Experience with Infor M3 or Salesforce is a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Customer/Sales Support experience

Tools

Excel

Infor M3

Salesforce

Job description

Career Opportunities with Gellert Global group
A great place to work.

Current job opportunities are posted here as they become available.

Position Summary:

The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Responsibilities (including but not limited to):

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Qualifications:

• 3–5 years of experience in Customer/Sales Support
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus

Salary Range: $70,000 - $80,000 annually plus bonus

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

We care about your total well-being and will support you with the following subject to your location and role.

• Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
• Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
• Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
• Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].