Customer Excellence & Analytics Project Specialist

Coloplast; Arlington (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Coloplast is looking for a Customer Success Project Specialist in Arlington, Texas. The role involves supporting the Customer Excellence Team by managing key account data to enhance customer retention and drive sales growth. You will collaborate on customer experience strategies, analyze engagement metrics, and support process improvement initiatives.

The ideal candidate will possess a Bachelor's degree in a relevant field and at least 2 years of experience, along with strong project management and data analysis skills.

Qualifications

• Bachelor’s degree in engineering, information systems, business management, or similar field.
• 2+ years of professional experience or a master’s degree.
• Strong project management experience across departments.

Responsibilities

• Collaborate on customer experience strategies that enhance satisfaction and retention.
• Track and analyze customer engagement metrics to identify growth opportunities.
• Drive process improvements for increased operational efficiency.

Skills

Cross-functional project management

Data analysis skills

Problem-solving skills

Collaboration skills

Education

Bachelor’s degree in a relevant field

Master’s degree (preferred)

Tools

Excel

PowerBI

Python

R

Job description

Coloplast is looking for a Customer Success Project Specialist in Arlington, Texas. The role involves supporting the Customer Excellence Team by managing key account data to enhance customer retention and drive sales growth. You will collaborate on customer experience strategies, analyze engagement metrics, and support process improvement initiatives.

The ideal candidate will possess a Bachelor's degree in a relevant field and at least 2 years of experience, along with strong project management and data analysis skills.