Customer Success & Process Improvement Specialist

Kerecis; Virginia (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

Kerecis is seeking a Customer Success Project Specialist in Virginia to support the Customer Excellence Team. The role involves maintaining and analyzing key account data to enhance customer retention and sales growth.

Ideal candidates will have a Bachelor's degree in a relevant field and 2+ years of experience in project management. Proficiency in data analysis tools like Excel and PowerBI is preferred. The company upholds the highest professional standards and is an Equal Opportunity Employer.

Qualifications

• 2+ years of professional experience or a master’s degree.
• Strong background in cross-functional project management.
• Data-driven mindset with ability to interpret operational data.

Responsibilities

• Collaborate in designing customer experience strategies.
• Track and analyze customer engagement metrics.
• Drive process improvement projects to enhance customer experience.

Skills

Project management

Data analysis

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in engineering, information systems, or business management

Tools

Excel

PowerBI

Python

R

Job description

Kerecis is seeking a Customer Success Project Specialist in Virginia to support the Customer Excellence Team. The role involves maintaining and analyzing key account data to enhance customer retention and sales growth.

Ideal candidates will have a Bachelor's degree in a relevant field and 2+ years of experience in project management. Proficiency in data analysis tools like Excel and PowerBI is preferred. The company upholds the highest professional standards and is an Equal Opportunity Employer.