Corporate Escalations Specialist: End-to-End Resolutions

Harte Hanks; Greenville (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision

Health Savings Account (HSA)

Educational Assistance

Voluntary plans: critical illness, etc

401(k) with company match

Pet Insurance

Employee discounts

Job summary

Harte Hanks seeks an on-site Corporate Escalations Team Member in Greenville, SC to proactively manage and resolve customer escalations across channels. You will document case history, negotiate resolutions, and collaborate with Legal and Operations to implement preventive actions for recurring issues.

The role requires independent work, strong communication, and the ability to multitask while delivering timely resolutions. Travel to the Greenville location is expected as needed.

Qualifications

• Experience handling customer escalations (retail, call center, hospitality).
• Strong written and verbal communication, professional tone.
• Ability to explain policies and processes clearly.
• Analytical thinker able to identify root causes.
• Self-directed with ability to manage workload with minimal supervision.
• Proficiency with common office software (Word, Excel, Teams, Outlook).
• Willingness to travel to Greenville, SC on-site as required.
• Successful completion of assessments, background and drug screening.

Responsibilities

• Manage and resolve customer escalations from multiple channels with professionalism.
• Monitor cases, provide timely updates to customers and internal teams.
• Collaborate with leadership to implement preventive solutions.
• Coordinate with Legal, Operations and other partners to close cases.
• Maintain thorough case documentation and track outcomes.
• On-site presence in Greenville, SC for escalation handling.

Skills

Verbal & written communication

Policy explanation

Analytical thinking

Independent work

Multitasking

Computer literacy

Customer escalations experience

Team collaboration

Microsoft Office

Tools

Word

Excel

Teams

Outlook

Job description

Harte Hanks seeks an on-site Corporate Escalations Team Member in Greenville, SC to proactively manage and resolve customer escalations across channels. You will document case history, negotiate resolutions, and collaborate with Legal and Operations to implement preventive actions for recurring issues.

The role requires independent work, strong communication, and the ability to multitask while delivering timely resolutions. Travel to the Greenville location is expected as needed.