Customer Engineer (EMEA)

HireTalent; Burlingame (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm seeks a Customer Engineer to support and enhance customer environments. This role involves troubleshooting, maintaining, and improving deployments while engaging with clients to ensure satisfaction. The ideal candidate will possess a strong background in security and infrastructure, with expertise in cloud providers and DevOps practices. Join a forward-thinking team that values technical proficiency and customer-centric solutions, and help shape the future of customer support in a rapidly evolving tech landscape.

Qualifications

• 3+ years in Security or Infrastructure with strong customer interaction.
• Experience with cloud providers and DevOps concepts is essential.

Responsibilities

• Track and address customer issues through the support lifecycle.
• Provide expert guidance on infrastructure architecture and IT operations.

Skills

Database Familiarity

Linux & Windows Servers

Networking

Docker

Kubernetes

Cloud Providers (Azure, GCP, AWS)

Security or Infrastructure Experience

Terraform

Ansible

Python

Technical Writing

English Communication

Job description

Title:

Customer Engineer (EMEA)

Location:

Remote

Duration:

6 months Contract (With possibility of extension)

Job Description

You are a consultative troubleshooter who can successfully empathize with your customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining, and improving their strongDM deployment.

Requirements

• Familiarity with databases (modern and legacy), servers (Linux & Windows), networking, Docker, Kubernetes
• Deep experience with one or more of the following cloud providers: Azure, GCP, AWS
• 3+ years in Security or Infrastructure
• Ideally experience with Terraform, Ansible, and Python
• Prior experience working with a largely US-based or completely distributed team
• Professional experience interacting with clients and customers
• Confident in technical writing and strong written and verbal English language skills

Responsibilities

• Track and address customer issues through the entire support lifecycle, from logging to reproduction to resolution
• Communicate regularly with customers via written updates and live screen share sessions
• Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
• Support the groundwork to build a local team of Customer Support Engineers as we scale
• Learn and deploy new technologies as part of prototyping and reproducing reported issues
• Author and update customer documentation, internal onboarding documents, and customer-centric blog posts