Document Management Senior Engineer - Customer Communication (REMOTE)

GEICO; Richmond (VA); Remote; USD 90,000 - 185,000; Full time

Job summary

An established industry player is seeking a Senior Engineer to join their Document Management Team. This role is pivotal in driving the transformation of their insurance business into a tech-focused organization. You will leverage your expertise in enterprise document solutions and programming to create strategic document solutions that enhance customer communication. The ideal candidate thrives in a fast-paced environment and is committed to engineering excellence. With a strong focus on collaboration and continuous improvement, this position offers a unique opportunity to make a significant impact in a rapidly evolving industry.

Benefits

Comprehensive Health Coverage

401K Plan with 6% Match

Tuition Assistance

Mental Healthcare

Flexible Work Arrangements

Qualifications

• 2+ years of experience in enterprise document development.
• Strong understanding of document management tools and DevOps.

Responsibilities

• Create and maintain GEICO’s enterprise document library.
• Collaborate with teams to solve complex problems and optimize user experience.

Skills

Enterprise Document Solutions

Content Development for CCM Tools

Java

.NET

Python

Orchestration Services

Problem-Solving Skills

Communication Skills

Education

Bachelor’s Degree in Information Technology

Tools

Smart Communications

OpenText Products

AWS

Azure

Document Management Tools

Job description

GEICO's PaaS organization is seeking an experienced Engineer to join the Document Management/Customer Communication Team. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Overview

The Senior Engineer is a key member of the Document Platform engineering staff working across the organization to provide strategic document solutions for both internal and external customers. You will work with business and product partners to create, maintain, and assign insurance-related documents across all states in which we do business. Our team thrives in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate is adaptable and has experience with enterprise document management systems.

Position Responsibilities

1. Use document management tools to create and maintain GEICO’s enterprise document library.

2. Coordinate and collaborate with product managers, engineering team members, and product teams to solve complex problems.

3. Monitor data platform performance, analyze metrics, and iterate on features to optimize user experience and business outcomes.

4. Manage business initiatives across functional teams through the entire product lifecycle.

5. Always push for engineering excellence; share best practices and improve processes within and across teams.

6. Provide ‘on-call’ support for production systems, servers, and applications.

Qualifications

1. Proficient with enterprise document solutions (preferably Smart Communications and OpenText products).

2. Demonstrated ability to perform high-level content development for CCM tools.

3. Proficient in one or more programming languages such as Java, .NET, or Python.

4. Understanding of orchestration services.

5. Ability to analyze and estimate at a high level.

6. Ability to excel in a fast-paced, startup-like environment.

7. Strong oral and written communication skills.

8. Strong problem-solving skills.

9. Understanding of document management tools, DevOps, and the product/software development lifecycle.

Experience

1. 2+ years of enterprise document development.

2. 2+ years of experience with architecture/design of complex document platforms.

3. 2+ years of experience with AWS, Azure, or another cloud service.

Education

• Bachelor’s Degree in Information Technology or related field, or equivalent experience.

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Salary Range

$90,000.00 - $185,000.00

The above salary range is a general guideline. Final compensation will consider various factors including experience, education, location, and market conditions.

Additional Information

GEICO will not sponsor employment authorization for this position at this time.

The GEICO Pledge

We are committed to fostering an inclusive, innovative, and supportive environment, offering opportunities for growth, and rewarding your contributions. Our benefits include comprehensive health coverage, a 401K plan with a 6% match, tuition assistance, mental healthcare, and flexible work arrangements.

Our equal employment opportunity policy ensures fair treatment for all applicants and employees, regardless of background or identity, in compliance with applicable laws.