Document Management Senior Engineer - Customer Communication (REMOTE)

GEICO; Philadelphia (Philadelphia County); Remote; USD 90,000 - 185,000; Full time

Job summary

An established industry player is on the lookout for a Senior Engineer to join their Document Management/Customer Communication Team. This role is pivotal in transforming the insurance business into a tech-driven organization, focusing on engineering excellence and continuous improvement. The ideal candidate will thrive in a dynamic environment, leveraging their expertise in enterprise document management systems and programming languages to deliver high-quality solutions. With a commitment to innovation and collaboration, this position offers a unique opportunity to make a significant impact while growing within a supportive culture.

Benefits

401K savings plan with 6% match

Tuition assistance

Mental healthcare benefits

Fertility and adoption assistance

Remote work opportunities

Employee engagement programs

Comprehensive Total Rewards program

Qualifications

• 2+ years of experience in enterprise document development.
• Experience with architecture/design of complex document platforms.

Responsibilities

• Create and maintain the enterprise document library.
• Collaborate with product managers and engineering teams.
• Monitor platform performance and optimize user experience.

Skills

Enterprise Document Solutions

Content Development for CCM Tools

Java

.NET

Python

Orchestration Services

Problem-Solving Skills

Communication Skills

Education

Bachelor’s Degree in Information Technology

Tools

Smart Communications

OpenText

AWS

Azure

Job description

GEICO's PaaS organization is seeking an experienced Engineer to join the Document Management/Customer Communication Team. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

The Senior Engineer is a key member of the Document Platform engineering staff working across the organization to provide strategic document solutions for both internal and external customers. You will work with business and product partners to create, maintain, and assign insurance-related documents across all states in which we do business. Our team thrives in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate is adaptable and has experience with enterprise document management systems.

Position Responsibilities

1. Use document management tools to create and maintain GEICO’s enterprise document library
2. Coordinate and collaborate with product managers, engineering team members, and product teams to solve complex problems
3. Monitor data platform performance, analyze metrics, and iterate on features to optimize user experience and business outcomes
4. Manage business initiatives across functional teams through the entire product lifecycle
5. Always push for engineering excellence; share best practices and improve processes within and across teams
6. Provide ‘on-call’ support for Production systems, servers, and applications

Qualifications

1. Proficient with enterprise document solutions (preferably Smart Communications and OpenText products)
2. Demonstrated ability to perform high-level content development for CCM tools
3. Proficient in one or more programming languages such as Java, .NET, or Python
4. Understanding of orchestration services
5. Ability to analyze and estimate at a high level
6. Ability to excel in a fast-paced, startup-like environment
7. Strong oral and written communication skills
8. Strong problem-solving skills
9. Understanding of document management tools, DevOps, and product/software development lifecycle

Experience

1. 2+ years of enterprise document development
2. 2+ years of experience with architecture/design of complex document platforms
3. 2+ years of experience with AWS, Azure, or another cloud service

Education

1. Bachelor’s Degree in Information Technology or related field, or equivalent experience

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Annual Salary

$90,000.00 - $185,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, education and training, the work location, as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations, and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers:

We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry-leading training, certification assistance, career mentorship, and coaching with supportive leaders at all levels.

Great Culture:

We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted leaders, driven by performance excellence, and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:

We offer compensation and benefits built to enhance your physical well-being, mental and emotional health, and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailored for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• In-office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable laws. GEICO hires and promotes individuals solely on the basis of their qualifications for the role.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the company. This applies to all applicants and associates. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all.