Customer Engineer

present of AI; New York (NY); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Encord is seeking a mid-level Customer & Solutions specialist in New York/San Francisco to own the front line of technical help for customers building computer vision and physical AI systems. You will debug Python and SQL, read logs and APIs, and explain fixes clearly to developers and senior business contacts.

You will juggle a mixed queue of small and large accounts while feeding recurring issues back to engineering and product and help elevate customer satisfaction through clear communication

Qualifikationen

• Experience debugging Python and SQL in a production environment.
• Ability to read logs and APIs and explain fixes clearly.
• Strong written and verbal communication with developers and business stakeholders.

Aufgaben

• Serve as the front line for customer technical help on computer vision and physical AI systems.
• Triage issues, manage a mixed queue of accounts, and escalate when needed.
• Feed recurring issues back to engineering and product teams for resolution.

Kenntnisse

Python

SQL

APIs

Debugging

Technical writing

Jobbeschreibung

Customer & Solutions · New York / San Francisco · Full-time · Mid level

This role owns the front line of technical help for customers building computer vision and physical AI systems. A strong candidate can debug Python and SQL, read logs and APIs, and explain fixes clearly to both developers and senior business contacts. It also calls for juggling a mixed queue of small and large accounts while feeding recurring issues back to engineering and product.

How it fits the AI era

Much of the routine triage and first pass investigation can be sped up with AI tools, so the job leans more on judgment about what is really wrong and what the customer needs. The human core stays in reading a tense situation, setting expectations, and deciding when to elevate. The role sits close to the data work that trains robots and vehicles, so understanding that pipeline matters more than ever.

How it builds AI experience

Working here means daily contact with teams labeling and cleaning video, sensor and image data for physical AI, which builds real fluency in how AI systems get their training data. A candidate can strengthen this by learning the Python SDK and data curation tools the platform offers and by practicing API and log debugging. Exposure to computer vision or ML workflows helps, and the posting treats it as a bonus rather than a requirement.

Worth showing

• Python and SQL debugging
• Backend logs and APIs
• Ticketing tool fluency
• Clear technical writing
• Mixed account prioritization

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Encord

A data platform that helps AI teams manage, label and clean the video, sensor and image data that trains robots, self-driving cars and other physical AI systems.