Customer Engineer/Buffer - Flexforce - Customer Engineer

Talentify; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify in Baltimore, MD is seeking a Field Service Technician to install, maintain, and repair ATM equipment across an assigned territory. You will represent the Client Atleos brand, troubleshoot at the module level, organize your schedule, and ensure issues are resolved to the customer’s satisfaction.

You will perform routine maintenance, diagnose problems from call data and error logs, manage parts inventory, complete reports, and follow security procedures when working with ATM systems.

Qualifications

• High School Diploma or equivalent; 0–1 year related experience.
• Valid driver’s license and reliable transportation.
• Android smartphone access to work orders.
• Basic hand tools are required; screws drivers common.
• Ability to work with minimal supervision.
• Basic electrical and mechanical aptitude.
• Strong problem-solving and ability to learn quickly.

Responsibilities

• Install, service, and repair ATM equipment within assigned territory.
• Maintain parts inventory and document service activities.
• Diagnose ATM problems using logs and customer input.
• Ensure timely issue resolution per SLA.
• Provide safe operation and security procedures.
• Complete training and certifications as required.
• Report calls and expenses accurately.
• Travel as needed and work rotating shifts.

Skills

Problem solving

Electrical aptitude

Mechanical aptitude

Reliability

Education

High School Diploma or equivalent

Associate degree preferred

A+ Certification

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Position Responsibilities

• Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
• Required to perform work on products and services of low complexity, specifically financial/ATM product

Are you interested in working with Client Atleos? Do you know who Client Atleos is? We are a field service company that manufactures, services, and maintains ATMs. Do you know how to repair ATMs? Great!!! If you are like most of us and have never seen the inside of an ATM. Well, that’s OK too! With little or no prior relevant work experience. We will provide you with the training you need to troubleshoot, service, and maintain ATMs, so you can start your career with Client Atleos.

As a Field Service Technician, you will; represent the Client Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escape issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.

s; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents Client in a manner that reflects positively on the image and reputation of the company Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution Responsible for all Client assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited BASIC QUALIFICATIONS: High School Diploma or equivalent 0-1 years of related experience Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support A+ Certification ITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required High level of personal integrity; Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call PREFERRED QUALIFICATIONS: Associate?s Degree preferred Previous experience in Client or similar equipment is a plus.