Customer Engineer

Talentify; Richmond (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Talentify in Richmond, VA is hiring a Field Service Technician to represent the Client brand, diagnose issues at the module level, and manage time effectively. The role emphasizes manual and basic electrical/mechanical tasks, with travel and potential rotating shifts.

The position requires a high school diploma, reliability, basic tools, and an Android device for work orders. Training and certifications will be provided as needed.

Qualifications

• Must have the ability to work with minimal supervision.
• Basic Electrical and Mechanical aptitude required.
• Strong problem-solving and quick-learning abilities.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repair.
• Diagnose problems from call data and error logs on ATMs.
• Own customer issues until resolution per SLA.
• Follow security procedures when working with ATMs and financial institutions.
• Complete Client-specific training and certifications.
• Report calls and activity accurately and promptly.

Skills

Problem solving

Manual skills

Electrical aptitude

Mechanical aptitude

Education

High School Diploma

Associate degree (preferred)

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Location: Richmond, VA
Pay Range: $22-$24/hr
Job Description:

• As a Field Service Technician, you will; represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to upscale issues to.


• You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.


• Maintains parts inventory and related records.


• Provides status reports throughout the service repair.


• Diagnose problems based on the information provided in the call and through the error logs on the ATM.


• Responsible for ownership of customer issues until resolution according to SLA agreements.


• Practices security safety procedures when working with ATM's and or within financial institution.


• Complete Client specific Training and certifications.


• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.


• May require prolonged travel based on your service area.


• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)


• You may be dispatched daily on a call-by-call basis or have a daily schedule.


• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.


• Reliable transportation.


• An Android smart phone to receive work orders on and access support documentation.


• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.


• Must have a high level of personal integrity and work well with minimal supervision.


• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.


• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.


• Previous experience with Client or similar equipment is preferred.