Customer Engineer

Volt; Columbus (IN); Hybrid; USD 83,000 - 94,000; Full time

Benefits offered by this job

health

dental

vision

term life

short term disability

AD&D

401(k)

Sick time

paid leaves

Employee Assistance Program (EAP)

Job summary

Volt is seeking a Customer Engineer in Columbus, IN with a hybrid work arrangement. The role focuses on installation quality assurance, OEM integration, and guiding product selection to enable high-quality decisions.

You will collaborate with SMEs, VPI teams, and application engineers to ensure accurate product data and installation requirements are met, translating customer needs into actionable product requirements.

Qualifications

• Experience with Customer/Field Engineering and OEM integration.
• Ability to translate customer needs into product requirements.
• Strong product, application, and market knowledge.
• Experience with installation data, project documentation, and NPIs.
• Experience collaborating with SMEs and cross-functional teams.

Responsibilities

• Assists installation quality assurance and OEM integration activities.
• Negotiates with SMEs and VPI teams to deliver product data and requirements.
• Decides on product selection and design impacting OEM performance.
• Serves as liaison to deliver technical information and resolve installation issues.
• Translates voice of the customer into functional product requirements.

Skills

Customer engineering

Product integration

OEM integration

Product selection

Technical problem troubleshooting

Product specifications

Documentation

Voice of Customer

NPI

Design reviews

Tools

Advisor

GCE

VPI

Job description

Volt is immediately hiring for Customer Engineer in Columbus, IN - Hybrid

As a Customer Engineer, you will:

• Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making.
• Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
• Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
• Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests.
• Applies in-depth product, application, and market knowledge to support Original Equipment Manufacturer product selection and equipment design.
• Translates customer needs and "voice of the customer" into functional product requirements.
• Serves as customer/market advocate inside during participation in new product development programs, design reviews, and product change request processes.
• Ensures products are applied and installed correctly to meet customer system requirements.
• Assures installation quality by validating prototype machine performance and ensuring installations meet requirements.
• Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
• Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

This is a full-time, Contract opportunity.

Duration - 06 months

You will need the following to succeed in this role:

• Customer/Field Engineering
• Product integration and installation
• OEM integration
• Product selection and equipment design
• Technical problem troubleshooting and resolution
• Product specifications and technical documentation
• Customer technical support
• Application Engineering
• Product/system requirements
• Prototype machine performance validation
• New Product Development / NPI
• Design reviews and product change processes

Preferred skills and experience:

• Experience working directly with OEMs
• Experience with Subject Matter Experts (SMEs) and VPI teams
• Experience with Advisor
• Global Customer Engineering (GCE)
• Product/application/market knowledge
• Experience translating Voice of Customer into product requirements

Pay range: $40.00 - $45.00/ hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• health
• dental
• vision
• term life
• short term disability
• AD&D
• 401(k)
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.