Customer Engineer

Volt; Auburn Hills (MI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

Vision

Term life

Short term disability

AD&D

401(k)

Sick time

EAP

Job summary

Volt is seeking a Customer Engineer in Auburn Hills, MI to perform IQA testing, analyze data, and support CES work for multiple programs. The role requires a engineering degree and strong communication with customers and internal teams.

It is a full-time contract (6 months) with a competitive hourly pay and comprehensive benefits. The candidate should have experience with testing, durability, vibration, and CAD tools, plus a background in automotive exhaust is preferred.

Qualifications

• Bachelor's degree in engineering.
• Experience with diesel engines/technology preferred.
• Automotive, exhaust background beneficial.
• Experience with testing: vibration, DEF tank, durability.
• Excellent communication to connect with onsite client, testing team, and engineering team.

Responsibilities

• Develops liaison with customer technical counterparts to deliver product information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests.
• Translates customer needs and voice of the customer into functional product requirements.
• Owns problem resolution for moderately complex components, products, systems, subsystems, or services with greater technical complexity and ambiguity.
• Involves minimal direct management of people but could coordinate and direct work amongst technicians and/or temporary student employees.

Skills

Communication skills

Customer liaison

Problem solving

Education

Bachelor's degree in engineering

Tools

NX Teamcenter

3D CAD

Job description

Volt is immediately hiring for Customer Engineer in Auburn Hills, MI.

Responsibilities

• Perform Installation Quality Assurance (IQA) testing & collect/analyze data
• All CPG (Chelsea Proving Grounds) CES support for development (MY25, MY27+)
• All Opdyke CES work for programs including truck up-fits and root cause analysis
• Support CES work at STLA CTC which includes meetings, truck builds, and issue resolution
• Local support for external validation suppliers in Detroit area
• Manage CES inventory for spare parts at Opdyke for rapid response of Engineering alpha, beta test trucks
• Product support for current and new products

This is a full-time, Contract opportunity. Duration - 06 months

Requirements

You will need the following to succeed in this role:

• Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests
• Translates customer needs and "voice of the customer" into functional product requirements
• Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team
• Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.

Preferred skills and experience

• Bachelor's degree in engineering
• Experience with diesel engines/technology is highly preferred.
• Engine manufacturing, automotive, or exhaust background is good too.
• Experience with testing; vibration, DEF tank, durability
• 3D CAD experience, NX Teamcenter is preferred
• Excellent communication skills to be able to connect with the onsite client, testing team, and engineering team to relay any findings.

Pay range: $40.00 - $45.00/ hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• health
• dental
• vision
• term life
• short term disability
• AD&D
• 401(k)
• Sick time
• and other types of paid leaves (as required by law), Employee Assistance Program (EAP)

Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.