Customer Engineer

W-NeWeb Corporation (WNC); Branchburg Township (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

W-Neweb Corporation is seeking a Customer Engineer to join our team in a customer-facing role. You will work directly with customers and translate requirements to our engineering team in Taiwan. You will capture device logs, troubleshoot field issues, and contribute to first-level diagnostics and action plans.

Hands-on work includes building and maintaining a test rack in the lab. The role requires broad technical knowledge in DOCSIS networks, streaming video, 4G/5G cellular and WiFi in consumer

Qualifications

• BS/MS degree in Computer Science or Electrical Engineering or related field.
• Experience with TCP/IP v4/v6 and basic test automation.
• Hands-on testing with DOCSIS 3.1+ and fiber.
• Willingness to travel and work with cross-functional teams.
• Experience with DOCSIS networks or cable modems is a plus.

Responsibilities

• Design, test and launch DOCSIS CPE with R&D and QA.
• Provide post-sales technical support and issue escalation.
• Operate and configure CMTS, cable modems, headend/edge equipment.
• Develop test plans for WiFi, DOCSIS, video streaming, and network products.
• Capture logs, troubleshoot field issues, and draft diagnostics.

Skills

DNS/Networking

Shell scripting

Team collaboration

Multicultural adaptability

Troubleshooting

Log analysis

Problem solving

Customer empathy

Documentation

Education

BS/MS degree in CS or EE

Tools

Windows

Linux

Docker/Container

Job description

Company Overview

W-Neweb is a leading product design and manufacturing company specializing in communications technology. With a strong global presence and a focus on innovation, W-Neweb delivers high-quality solutions across RF antenna design, hardware, software, and system integration to customers worldwide.

Job Summary

We are seeking a motivated Customer Engineer to join our dynamic team! An individual should feel comfortable working directly with the customer and translating the customer's requirements to our Engineering team in Taiwan. He/she should be able to capture/collect device logs, troubleshoot field issues, and work with internal teams to develop first-level diagnostics and provide a course of action. Individuals should also be capable of hands-on work, building and maintaining a test rack in the lab.

And candidate with broad and deep technical knowledge in DOCSIS Network, streaming video, 4G/5G cellular and WiFi in the consumer electronic field

Duties and responsibilities

• Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
• Support product technical acceptance and certification
• Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
• Analyze and resolve complex DOCSIS related issues to reduce customer downtime
• Understand about IPTV, video delivery systems, and CDN infrastructure
• Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

• BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
• Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, and batch scripts
• Team players being able to adapt to multicultural environments
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
• Hands on testing with DOCSIS 3.1 and later
• Hands on testing with Fiber
• Hands on debugging with Video Streaming commercial devices
• Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax, ...) and PAN
• Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,...
• Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills

Pay: $70,000.00 - $100,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Education

• Bachelor's (Required)

Experience

• Computer Services: 5 years (Required)

Ability to Commute

• Branchburg, NJ 08876 (Preferred)

Ability to Relocate

• Branchburg, NJ 08876: Relocate before starting work (Preferred)

Work Location: In person