Customer Engineer

WNC Corp.; Branchburg Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

WNC Corp. is seeking a Customer Engineer based in Branchburg, New Jersey. This role involves collaborating with R&D and QA teams to design and optimize DOCSIS Customer Premise Equipment while providing technical support. Candidates should possess a BS/MS degree and 5+ years of experience in relevant fields.

Familiarity with various network and automation tools is essential, with an emphasis on problem-solving skills. The job requires willingness to learn and adapt in dynamic environments.

Qualifications

• 5+ years of work experience in a relevant field.
• Experience in automation frameworks and operations.
• Knowledge of IPTV and video delivery systems.

Responsibilities

• Collaborate with R&D and QA teams.
• Support product technical acceptance and certification.
• Analyze and resolve complex DOCSIS-related issues.

Skills

Analytical skills

Problem-solving skills

Scripting skills in shell and batch scripts

Network knowledge (TCP/IP V4/V6)

Education

BS/MS degree in Computer Science or Electrical Engineering

Tools

Wireshark

Docker

OctoScope

Job description

## REQ\_260511323 Customer Engineer應徵locations: Branchburgtime type: Full timeposted on: 今天刊登job requisition id: REQ\_260511323*尖端寬頻無線通訊的領導者 邀請您加入共創無限的啟碁。***工作內容說明****Duties and responsibilities*** Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)* Support product technical acceptance and certification* Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment* Analyze and resolve complex DOCSIS related issues to reduce customer downtime* Understand about IPTV, video delivery systems, and CDN infrastructure* Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.* Provide and improve automation test items request to improve efficiency and reduce human intervention time* Engaging with product group in L2 and L3 level problem escalation* Frequent vendors and customer meetings and visits for product feedback and future opportunities* Provide technical post-sales support to R&D team* Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.* Adhere to bug tracking process per corporate product development lifecycle**Requirements and qualifications*** BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience* Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus* Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required* Able to demonstrate scripting skills in shell, and batch scripts* Team players being able to adapt to multicultural environments* Willingness to learn and explore new technologies* Big plus with experience in wireless and wired telecommunication industry + Hands on testing with DOCSIS 3.1 and later + Hands on testing with Fiber + Hands on debugging with Video Streaming commercial devices + Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,...) and PAN + Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,.... + Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)* Willing and able to travel* Ability to work in a team as well as an individual contributor when necessary* Out of the box thinking. Critical thinker and problem-solving skills* Ability to provide alternative solutions to achieve goals in a dynamic environment* Analytical skills & attention to details* Ability to work under pressure and maintain deadlines* Good time-management skills* Great interpersonal and communication skills