Customer Engineer

Computacenter; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading independent technology partner, Computacenter, is seeking a Customer Engineer in Atlanta, GA. This role involves providing technical support and ensuring customer satisfaction by troubleshooting and resolving issues for internal and external clients. We offer a competitive compensation package complemented by an attractive mix of benefits promoting employee well-being and future financial security.

Benefits

Competitive compensation plans

Long-term career opportunities

Attractive mix of benefits

Qualifications

• Proven experience in IT Desktop Service environment.
• Legal authorization to work in the United States.

Responsibilities

• Provide technical support to meet business and customer requirements.
• Coordinate small teams and document work for compliance.
• Escalate issues according to company processes.

Skills

Technical Support

Customer Service

Troubleshooting

Documentation

Tools

ServiceNow

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Location: Augusta, GA

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in the United States.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us