Customer Engineer

Computacenter; Alpharetta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading technology partner is seeking a Customer Engineer in Alpharetta, GA, to provide hardware, software, and network support. The ideal candidate will perform technical activities remotely or onsite, ensuring customer satisfaction and compliance with procedures. Join Computacenter for a rewarding career with competitive benefits and long-term opportunities.

Benefits

Competitive compensation plans

Attractive mix of benefit plans

Qualifications

• Proven experience in IT Desktop Service environment.
• Familiarity with ticketing systems such as ServiceNow.
• Legal authorization to work in the United States.

Responsibilities

• Performing technical work activities remotely or at customer site.
• Coordinating small teams for work packages per company process.
• Documenting and reporting on work completed to ensure compliance.

Skills

Technical support

Customer service

Tools

ServiceNow

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in the United States.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us