Customer Engineer

Computacenter; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Computacenter is looking for a Customer Engineer to join their team. This role is focused on providing a range of hardware, software, and network support both remotely and on-site in Niagara Falls, Canada. You will be responsible for troubleshooting and resolving customer issues and delivering excellent customer service.

Benefits

Competitive compensation plans

Long-term career opportunities

Attractive benefit plans

Qualifications

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• Must be authorized to work in Canada.

Responsibilities

• Provide hardware, software, and network support.
• Coordinate small teams for work packages.
• Document and report on work for compliance.
• Provide customer service to ensure consistent experience.

Skills

IT Desktop Service experience

Experience with ticketing systems

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Location: Niagara Falls, ON (Canada)

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in Canada

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us