Customer Engineer

Computacenter AG & Co. oHG; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

As a Customer Engineer at a leading technology partner, you will provide technical support, troubleshoot issues, and ensure customer satisfaction. This role involves delivering IT solutions both remotely and on-site, coordinating teams, and documenting compliance with company procedures.

Qualifications

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.

Responsibilities

• Performing a range of technical work activities either remotely or at customer site.
• Coordinate small teams to deliver basic work packages.
• Document and report on work completed.

Skills

Customer Service

Troubleshooting

IT Desktop Service

Tools

ServiceNow

Job description

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Customer Engineer

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in Canada

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us