Customer Engagement Specialist — Full-Time with Growth & Benefits

Suntrup Automotive Group; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Hands-on training

Growth opportunities

Job summary

Suntrup Automotive Group in St. Louis, MO is looking for a Customer Engagement Specialist to be the first point of contact for inbound calls, texts, and emails, keeping messages moving and directing customers to the right department with clarity and professionalism.

This full-time on-site role offers a consistent schedule, on-the-job training, health and retirement benefits, and opportunities for growth within Suntrup Automotive Group.

Qualifications

• Strong written and verbal communication skills.
• Organized and able to manage multiple tasks concurrently.
• Familiarity with CRM systems, phones, and basic computer usage.
• Reliable, punctual, detail-oriented, and professional.

Responsibilities

• Answer inbound calls for sales, service, and parts.
• Route customers to the right department quickly and accurately.
• Respond to inquiries via phone, text, and email.
• Handle multiple conversations while staying organized and professional.
• Document interactions clearly in the CRM.
• Log notes and next steps to support team follow-up.

Skills

Strong communication

Organized multitasking

CRM systems

Reliability & punctuality

Team-oriented

Attendance discipline

Job description

Suntrup Automotive Group in St. Louis, MO is looking for a Customer Engagement Specialist to be the first point of contact for inbound calls, texts, and emails, keeping messages moving and directing customers to the right department with clarity and professionalism.

This full-time on-site role offers a consistent schedule, on-the-job training, health and retirement benefits, and opportunities for growth within Suntrup Automotive Group.