Customer Engagement Specialist

Padagis; New York (MI, NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a leading generic prescription pharmaceutical company as a Customer Engagement Specialist. This role is pivotal in managing customer needs and supporting the sales team to onboard new clients. You will develop long-term relationships while ensuring timely delivery of products and services. With a focus on improving lives through affordable healthcare, this dynamic company values innovative thinking and excellent execution. If you're passionate about making a difference and have a strong background in customer service, this is the opportunity for you.

Qualifications

• 2+ years of experience in customer-facing roles, preferably in pharmaceuticals.
• Strong project management skills and ability to work independently.

Responsibilities

• Act as the primary point of contact for customers and manage their needs.
• Support the sales team in onboarding and engaging new customers.

Skills

Customer Service

Project Management

Interpersonal Communication

Microsoft Office

Business Acumen

Education

Bachelor's Degree

Tools

SAP

Job description

Description

The Customer Engagement Specialist will manage day-to-day customer needs and facilitate necessary support to ensure access to naloxone HCl nasal spray. The position will work across all functions of the organization, primarily interacting with the sales team to onboard new customers, assist with follow-ups, and manage existing accounts.

Job duties:

1. Act as the primary point of contact for customers.
2. Manage customer needs and requests for access to naloxone nasal spray and information.
3. Support the sales team in onboarding new customers and engaging with prospective customers.
4. Ensure timely delivery of requested products, services, and marketing materials.
5. Develop and maintain long-term relationships with accounts.
6. Monitor state and federal procurement bids, contracts, and RFPs.
7. Identify and implement continuous improvement initiatives.
8. Collaborate across various departments within the organization.

Required qualifications:

At Padagis, we value five core competencies: service delivery, active collaboration, agility, innovative thinking, and excellent execution. We seek employees who exemplify these qualities.

• Bachelor's degree or equivalent.
• At least 2 years of experience interacting with external customers and vendors; experience in a pharmaceutical organization is preferred.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
• Strong business acumen.
• Passion and understanding to assist those suffering from substance abuse and related conditions.
• Ability to build strong relationships and meet customer needs.
• Ability to work independently in a dynamic environment.
• Strong project management skills, including managing multiple priorities and driving projects to completion.
• Excellent interpersonal and communication skills, both oral and written.

Preferred qualifications:

• Knowledge of ERP systems, specifically SAP.

About us:

Padagis focuses on healthcare products that improve lives. We are a leading generic prescription pharmaceutical company with a high growth trajectory, over 1,300 employees, and locations in the US and Israel. Our products include creams, gels, inhalables, and more, aiming to make medications more affordable and reduce healthcare costs. Join us to be part of a dynamic, transparent environment where you can make a difference.

What's Next:

Our dedicated recruiter and hiring manager review each application carefully. Please monitor your email for updates, and thank you for your interest in joining Padagis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.