Hiring for customer engagement Specialist

US Tech Solutions; Village of Tarrytown (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance customer satisfaction and manage a dedicated team. In this pivotal role, you'll address customer inquiries, oversee service staff, and ensure financial targets are met through strategic planning. Your insights will shape service quality, and your leadership will drive team performance. This is a fantastic opportunity to make a significant impact in a dynamic environment focused on delivering exceptional customer experiences.

Responsibilities

• Answer customers’ questions, resolve problems, and maintain customer satisfaction.
• Manage customer service staff, communicate job expectations, and perform appraisals.
• Meet customer service financial objectives by forecasting requirements and preparing budgets.

Skills

Salesforce

Job description

Responsibilities

• Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing effective problem-solving resources.
• Manage customer service staff, communicate job expectations, and perform appraisals and job reviews.
• Meet customer service financial objectives by forecasting requirements, preparing annual budgets, and scheduling expenditures.
• Improve customer service quality by conducting surveys, evaluating processes, and establishing service metrics; monitor and analyze results.
• Implement production, productivity, quality, and customer-service standards.
• Contribute customer service insights and recommendations to strategic planning and reviews.
• Determine customer service requirements by maintaining contact with customers and visiting operational environments.

Required Skills

Experience with Salesforce.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more, visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.