Customer Engagement Specialist

The Dorne Region; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

The Dorne Region is seeking a Customer Engagement Specialist in Las Vegas, on-site, full-time. This role focuses on listening, asking thoughtful questions, and guiding clients from inquiry to the next step, with a professional tone and strong follow-through.

Training includes guided practice and a repeatable workflow to build confidence, with opportunities to grow into leadership through performance and coaching. Apply today to learn more about the team and process.

Qualifications

• Experience in customer service, hospitality, retail, or similar high-contact settings.

Responsibilities

• Ask thoughtful questions and manage follow-up to move clients to the next step.
• Prepare for appointments, respond to client questions, document important follow-up, and coordinate with teammates to avoid lost conversations.
• Listen carefully, explain the next step clearly, and keep commitments organized.

Job description

Some careers begin when you learn how to make a complicated next step feel simple and manageable.

As a Customer Engagement Specialist, you will ask thoughtful questions, manage follow-up, and create a smooth path from a client’s question to the next step. The work is active and people-facing, so each day calls for attention to detail, a professional tone, and the ability to follow through after the initial conversation.

You will not be expected to arrive with every answer already memorized. Training includes examples, guided practice, feedback, and a repeatable workflow that helps you build confidence step by step. Candidates who have worked in customer service, hospitality, retail, reception, scheduling, athletics, recruiting, or other high-contact settings may find their experience transfers well.

A typical day can include preparing for appointments, responding to client questions, documenting important follow-up, and coordinating with teammates so nothing gets lost between conversations. The goal is not to rush people through a script. It is to listen carefully, explain the next step clearly, and keep commitments organized.

This is a full-time, on-site opportunity in Las Vegas for someone who wants more than a static entry-level routine. You can develop communication, organization, relationship-building, and business skills that become more valuable with practice. This role welcomes people who are ready to learn a professional process, stay organized, and improve through repetition and coaching.

Earning potential grows with performance in this independent contractor role, with strong results opening the door to greater client and leadership responsibility. Apply today to learn more about the team and interview process.