Inside Sales Representative

Express Employment Professionals - Durham, NC / RTP; Morrisville (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Express Employment Professionals - Durham, NC / RTP seeks an Inside Sales Rep responsible for qualifying, negotiating, and closing new subscription opportunities with high-conversion leads. You will articulate subscription benefits, maintain ongoing client relationships, and pursue upsell opportunities within existing accounts.

Prospective candidates will manage the full sales cycle in the CRM, coordinate with internal teams, and stay current on product updates and promotions to tailor solutions

Qualifications

• Experience level: minimum 1 year in a quota-driven sales environment with consultative sales knowledge.
• Strong written and verbal communication skills; ability to build relationships and trust.
• Proficient with CRM software and Microsoft Office suite.

Responsibilities

• Qualify, develop, negotiate, and close new subscription opportunities with high-conversion leads.
• Articulate the benefits and structure of subscription plans tied to bundled offerings.
• Maintain ongoing client communication via phone, email, and social platforms to drive plan adoption or upgrades.
• Identify and pursue upsell opportunities within existing accounts to maximize revenue.
• Stay updated on products, service updates, and promotions to tailor recommendations to client goals.
• Utilize marketing insights and competitive data to position subscription plans as superior solutions.
• Manage the full sales cycle from lead qualification through closing and CRM tracking.
• Prepare and present proposals and quotes aligned with customer needs; coordinate with internal teams.
• Arrange payment terms and keep accurate CRM records.
• Use Microsoft 365, Chrome, and LinkedIn daily.
• Perform other work-related duties as assigned.

Skills

Quota-driven sales

Consultative selling

CRM proficiency

Communication skills

Relationship building

Job description

The Inside Sales Rep serves as the initial point of contact for customers, playing a critical role in establishing lasting relationships that drive ongoing revenue through recurring subscription opportunities.

• Initiate contact with prospective customers to qualify, develop, negotiate, and close new subscription or plan-based opportunities, targeting high-conversion leads.
• Clearly articulate the benefits and structure of subscription plans through comprehensive product training, highlighting how our bundled offerings can provide clear, customized solutions.
• Maintain continuous communication with clients using varying methods of communication such as phone, email, and social platforms to foster relationships and encourage plan adoption or upgrades.
• Identify and pursue untapped upsell opportunities within existing accounts, maximizing revenue.
• Stay updated on company products, service updates, and promotions to offer tailored recommendations aligned with client goals.
• Utilize access to company marketing information, industry trends, competitor offerings, and product enhancements to convert leads into sales opportunities.
• Leverage insights from marketing resources, industry trends, and competitor offerings to position our subscription plans as superior solutions.

Sales Process Management

• Manage the full sales cycle from lead qualification through closing, ensuring all activities are tracked in the CRM.
• Act as a primary point of contact for customers, addressing inquiries throughout the sign-up process.
• Negotiate terms and pricing with customers, ensuring a mutually beneficial agreement.
• Meet or exceed monthly targets using effective consultative and transactional selling strategies.
• Prepare and present proposals and quotes that align with the customer’s needs, recommending the most appropriate plan; collaborate with internal teams to ensure proposals align with customer expectations and company offerings.
• Arrange payment terms in accordance with established guidelines.
• Manage customer records and opportunities within the CRM system, retaining accurate notes and data.
• Utilize programs and systems such as Microsoft 365, Chrome, and LinkedIn on a daily basis.
• Perform other work-related duties as assigned.

Position Requirements

Experience Level: at least 1 year experience in quota-driven sales environment with consultative sales knowledge.

Required Skills: Strong written and verbal communication skills. Relationship building and trust cultivation. Customer service orientation. Problem-solving and critical thinking. Time management and organizational skills. Ability to analyze customer needs and business objectives. Proven ability to quickly establish rapport and deliver value within every client interaction.

Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Proficient in using CRM software.