Customer Engagement & Solutions Specialist

Foxfruit; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Fox Fruit is seeking a motivated Customer Service Agent to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building strong professional relationships.

You will engage with customers, answer questions about products and services, support promotional activities, and help maintain accurate customer records while collaborating with the team to reach service

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Friendly, confident, and customer-focused attitude is important.
• Strong problem-solving and relationship-building abilities are desirable.
• Goal-oriented and eager to learn.
• Excellent organizational and multitasking skills are required.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Answer questions and provide accurate information about products and services.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Follow up with prospective and existing customers to support retention.
• Assist with promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Fox Fruit is seeking a motivated Customer Service Agent to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building strong professional relationships.

You will engage with customers, answer questions about products and services, support promotional activities, and help maintain accurate customer records while collaborating with the team to reach service