Public Service Customer Experience Specialist

Matrix42; United States; Hybrid; USD 10,000 - 16,000; Full time

Benefits offered by this job

Paid training

Parking under the building

Salary increases with experience

Subsidized meals

Private medical care

Sport subsidies (FIT PROFT card)

Job summary

Matrix42 is hiring for a customer help center role in Poland. You will answer questions about the rules of conducting economic activity, provide ad tech support for the Ministry’s website, and handle phone and live chat inquiries.

The position supports hybrid or on-site work from Lublin, with training provided and options for full-time or part-time contracts. The team values clear communication, quick information processing, and adherence to entrepreneurs’ laws, with multiple shifts and open

Qualifications

• Experience in customer service in the last 2 years (at least 12 months).
• Polish language skill on C1 level - essential.
• English language skill on B2 level - essential.

Responsibilities

• Answering questions regarding rules of conducting an economic activity in Poland.
• Ad tech support for Ministry’s website.
• Handle inquiries via phone and live chat (inbound/outbound).

Skills

Customer service

Polish language (C1)

English language (B2)

Strong communication

Fast writing

Legal information readiness

Education

Secondary education

Job description

Matrix42 is hiring for a customer help center role in Poland. You will answer questions about the rules of conducting economic activity, provide ad tech support for the Ministry’s website, and handle phone and live chat inquiries.

The position supports hybrid or on-site work from Lublin, with training provided and options for full-time or part-time contracts. The team values clear communication, quick information processing, and adherence to entrepreneurs’ laws, with multiple shifts and open