Customer Engagement Representative - 174183

Piper Companies; Malvern (Chester County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid vacation and sick time

Job summary

Zachary Piper Solutions seeks a Customer Engagement Representative for its Malvern, PA location. The role focuses on supporting customers through the full order and service process with professional communication and issue resolution.

Requirements include 4+ years in customer service or order fulfillment, ERP/CRM experience (SAP and Salesforce), and a preferred manufacturing background. On-site operations with a comprehensive benefits package are offered.

Qualifications

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience strongly preferred.
• SAP and Salesforce experience essential.
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Responsibilities

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions; own customer issues from diagnosis through resolution.
• Coordinate with internal teams to close the loop with the customer and ensure timely resolution.
• Handle billing discrepancies, expedited orders, returns, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and escalate appropriately when needed.

Skills

Customer service

Problem solving

Communication

Conflict resolution

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

Salesforce

Job description

Zachary Piper Solutions is seeking a Customer Engagement Representative to join a privately held manufacturer of industrial sensors, controls, and automation solutions located in Malvern, PA . The Customer Engagement Representative is responsible for supporting customers throughout the full order and service process. This role combines accurate transactional work with customer ownership, professional communication, problem-solving, and de-escalation skills.

Responsibilities for the Customer Engagement Representative Include:

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and **escalate appropriately when needed**.
• Address quality issues, including incorrect shipments or products
• Understand what is preventing an order from moving forward.

Qualifications for the Customer Engagement Representative Include :

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience (Strongly Preferred)
• SAP and Sales Force Experience (Essential)
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Compensation for the Customer Engagement Representative Includes:

• Salary range: $ 25/hr.
• Comprehensive benefits: Top-tier medical plan , voluntary dental and vision plans, Company-paid Long-Term Disability and Short-Term Disability, and other insurances, 401K program with 100% company match of up to 6% of pay after six months, 15 paid vacation days and 5 days paid sick time

This job opens for applications on 9/14/26.Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Customer engagement, Customer Service Excellence, Customer Support, Customer Ownership, Customer Satisfaction, Order Fulfillment, Order Processing, Order Management, Delivery Coordination, SAP, Salesforce CRM, Manufacturing, Manufacturing Environment

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